Key Responsibilities:

Manage day-to-day communication with clients, ensuring a premium experience.

Oversee the planning and execution of client requests and events.

Coordinate with internal departments, including operations, marketing, and finance, to deliver seamless client experiences.

Identify opportunities to upsell services and create tailored experiences for clients.

Handle inquiries, concerns, and feedback promptly and professionally to build trust and loyalty.

Prepare reports on client satisfaction, KPIs, and project performance.

Qualifications:

Proven experience in client management or account management (hospitality or luxury experience preferred).

Strong interpersonal and communication skills, with a focus on relationship-building.

Excellent organizational and multitasking abilities in fast-paced environments.

Problem-solving mindset with a customer-first approach.

Proficiency in CRM tools and Microsoft Office Suite.

Why Join LVH Highwood:

Be part of an industry-leading hospitality group known for excellence and innovation.

Competitive salary, benefits, and growth opportunities.

Collaborate with a passionate, dynamic team dedicated to delivering unforgettable experiences.

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